Online Sessions

Technical Requirements & Setup

Getting started with online counselling requires minimal technical setup. You'll need a reliable internet connection capable of supporting video calls - most standard broadband connections are more than sufficient. Any modern device with a built-in camera and microphone will work, including desktop computers, laptops, tablets, or smartphones. We recommend using an updated web browser such as Chrome, Firefox, Safari, or Edge for the best experience.

For optimal privacy and audio quality, we suggest using headphones or earbuds during sessions. This ensures your conversations remain confidential and reduces any echo or background noise. You'll also want to find a quiet, private space where you won't be interrupted - this could be your bedroom, home office, or any comfortable area where you feel relaxed and secure.

Before your first session, you'll receive a secure link via email that connects you directly to our platform. No downloads or software installations are required - simply click the link at your appointment time and you'll be connected instantly. We also offer optional pre-session technical checks to ensure everything is working smoothly before your counselling begins.

Security & Privacy Protection

Your privacy and security are our absolute priority. Our online counselling platform uses healthcare-grade security measures that exceed industry standards. All communications are protected by end-to-end encryption, meaning only you and your counsellor can access your conversations. We're fully GDPR compliant and regularly undergo security audits to ensure your data remains completely protected.

Unlike many video calling platforms, we don't record or store any session content on our servers. Your conversations exist only during the live session and are never saved, downloaded, or accessible to anyone else. We offer secure login credentials and optional two-factor authentication for additional peace of mind, and our systems are continuously monitored for any security threats.

All the same professional standards and ethical guidelines that apply to in-person therapy are maintained in online sessions. Your counsellor is fully qualified and registered, and complete confidentiality is guaranteed throughout your therapeutic journey. The only difference is the convenience of accessing this professional support from your own chosen environment.

Technical Support & Reliability

We understand that technology can sometimes feel daunting, which is why we provide comprehensive technical support throughout your online counselling experience. Our support team is available during business hours to help with any setup questions or technical difficulties. We also provide detailed step-by-step guides and video tutorials that walk you through the entire process.

If technical issues arise during a session, we have backup communication methods in place to ensure your appointment can continue without significant interruption. Our platform is designed to automatically adjust to varying internet speeds and connection quality, maintaining the best possible audio and video experience based on your current bandwidth.

We regularly update our systems to incorporate the latest security features and performance improvements. Alternative platforms are always available if our primary system experiences any issues, ensuring that your counselling sessions can proceed as scheduled regardless of technical circumstances.

Effectiveness & Accessibility Benefits

Extensive research has consistently demonstrated that online counselling is just as effective as traditional face-to-face therapy for the vast majority of mental health concerns. Many clients actually find that being in their own comfortable environment helps them feel more relaxed and open during sessions, leading to more productive therapeutic outcomes.

Online counselling eliminates many of the practical barriers that can prevent people from accessing mental health support. Whether you live in a rural area with limited local services, have mobility challenges, demanding work schedules, or caring responsibilities that make travel difficult, online sessions ensure that professional counselling remains accessible and convenient.

The flexibility of online counselling often results in better attendance rates and more consistent therapeutic progress. Sessions can be scheduled around your life commitments, and the reduced anxiety around attending appointments means you can focus entirely on your therapeutic goals rather than worrying about practical logistics.